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301 great customer service ideas from America's most innovative small companies
Book
Book
| Call number: | HF 5415.5 A13 1997 | ||||||||
| Publisher: | Boston, MA : Inc. Magazine : c1997. | ||||||||
| ISBN: | 1880394332 | ||||||||
| Edition: | 1st ed. | ||||||||
| Phys. Desc.: | 351 p. ; 19 cm. | ||||||||
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1 of 1 copy available at Vancouver Island University Library.
Truth, lies, and advertising : the art of account planning
Book
Book
| Call number: | HF 5837 S73 1998 | ||||||||
| Publisher: | New York : Wiley, c1998. | ||||||||
| ISBN: | 0471189626 (cloth : alk. paper) | ||||||||
| Phys. Desc.: | xix, 298 p. : ill. ; 24 cm. | ||||||||
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1 of 1 copy available at Vancouver Island University Library.
Customers for life : how to turn that one-time buyer into a lifetime customer
Book
Book
| Call number: | HF 5415.5 S49 | ||||||||
| Publisher: | New York, NY : Pocket Books, 1991. | ||||||||
| ISBN: | 0671747959 : | ||||||||
| Phys. Desc.: | xxiv, 175 p. ; 21 cm. | ||||||||
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1 of 1 copy available at Vancouver Island University Library.
The service/quality solution : using service management to gain competitive advantage
Book
Book
| Call number: | HF 5415.5 C62 1994 | ||||||||
| Publisher: | Milwaukee, Wis. : ASQC Quality Press ; c1994. | ||||||||
| ISBN: | 1556237537 : | ||||||||
| Phys. Desc.: | xiv, 310 p. : ill. ; 24 cm. | ||||||||
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1 of 1 copy available at Vancouver Island University Library.
The Nordstrom way : the inside story of America's # 1 customer service company
Book
Book
| Call number: | HF 5415.5 S627 1995 | ||||||||
| Publisher: | New York ; Wiley, c1995. | ||||||||
| ISBN: | 0471584967 (alk. paper) | ||||||||
| Phys. Desc.: | ix, 244 p. : ill. ; 22 cm. | ||||||||
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1 of 1 copy available at Vancouver Island University Library.
Creating customer connections how to make customer service a profit center for your company
E-book
E-book
| Publisher: | Santa Monica, CA : Merritt Pub., 1997. |
| ISBN: | 0585044120 (electronic bk.) |
| Edition: | 1st ed. |
| Phys. Desc.: | 1 online resource (317 p.) : ill. |
| Electronic resource: | EBSCOhost - Click here to connect to this title. |
Customer service in libraries : best practices
E-book
E-book
| Publisher: | Lanham, Md. : Scarecrow Press, 2013. |
| ISBN: | 0810887487 |
| Phys. Desc.: | 1 online resource (x, 108 pages) : illustrations. |
| Electronic resource: | Click here to connect to this book |
Financing low-income communities : models, obstacles, and future directions
E-book
E-book
| Publisher: | New York : Russell Sage Foundation, [2007] |
| ISBN: | 9781610444811 |
| Phys. Desc.: | 1 online resource. |
| Electronic resource: | Click here to connect to this book. |
Creating a service culture in higher education administration
E-book
E-book
| Publisher: | Sterling, Virginia : Soft Skills Pros, [2013] |
| ISBN: | 1461951933 |
| Edition: | First edition. |
| Phys. Desc.: | 1 online resource (xv, 116 pages) |
| Electronic resource: | Click here to connect to this title |
The quality library a guide to staff-driven improvement, better efficiency, and happier customers
E-book
E-book
| Publisher: | Chicago : American Library Association, 2008. |
| ISBN: | 9781441618979 (electronic bk.) |
| Phys. Desc.: | 1 online resource (xiv, 144 p.) : ill. |
| Electronic resource: | EBSCOhost - Click here to connect to this title. |
