Enhancing Service

Summary: Listen to customers, build rapport, and demonstrate you care by being efficient, knowledgeable, and a problem solver.

Record details

Physical Description: 1 streaming video file (9 min.) : sd., col.
remote
electronic resource (video)
Publisher: New York, N.Y. : Films Media Group, [2014], c2013.

General Note:	Multi-User. Films on Demand is distributed by Films Media Group for Films for the Humanities & Sciences, Cambridge Educational, Meridian Education, and Shopware. Encoded with permission for digital streaming by Films Media Group on February 14, 2014. CatMonthString:may.14
Formatted Contents Note:	Gecko Analogy (2:08) -- Get it Right the First Time (1:00) -- Efficiency (1:15) -- Can Do (0:54) -- Knowledge (0:59) -- Outcomes (1:20) -- Review: Enhancing Service : Cutting Edge Communications Comedy Series (0:47) -- Credits: Enhancing Service : Cutting Edge Communications Comedy Series (0:08)
Restrictions on Access Note:	Access requires authentication through Films on Demand. Restrictions: NLC students and staff only.
Target Audience Note:	10 & up.
System Details Note:	Mode of access: Internet. System requirements: FOD playback platform.
Terms Governing Use and Reproduction Note:	Access requires authentication through Films on Demand. Access requires VIU IP addresses and is restricted to VIU students, faculty and staff. Access may be limited to affiliated libraries.
Source of Description Note:	Title from distributor's description.