E-book
The quality library a guide to staff-driven improvement, better efficiency, and happier customers
Record details
- ISBN: 0838909523 (alk. paper)
- ISBN: 9780838909522 (alk. paper)
- ISBN: 144161897X (electronic bk.)
- ISBN: 9781441618979 (electronic bk.)
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Physical Description:
1 online resource (xiv, 144 p.) : ill.
remote
electronic resource - Publisher: Chicago : American Library Association, 2008.
Content descriptions
| General Note: | Multi-User. |
| Bibliography, etc. Note: | Includes bibliographical references (p. 137-139) and index. |
| Formatted Contents Note: | The continuous improvement approach -- Identify library processes and assess their importance and condition -- Standardize the process -- Measure process performance -- Rapidly improve the process -- Manage process improvement throughout the library system. |
| Terms Governing Use and Reproduction Note: | Access restricted by subscription. Access requires VIU IP addresses and is restricted to VIU students, faculty and staff. |
| Source of Description Note: | Description based on print version record. |
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| Genre: | Electronic books. |
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